Donna Spa at The Starhill
Location: 5th Floor, JW Marriott Kuala Lumpur, 183, Jln Bukit Bintang, Bukit Bintang, 55100 Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Floor 5 · The Starhill
Services cover Swedish and deep tissue massage, aromatherapy massage using essential oils, body scrubs and wraps, foot reflexology, and facial treatments. The spa format provides a full wellness experience with private treatment rooms, calming music, and a relaxing atmosphere designed to decompress from daily stress. Donna Spa likely uses professional spa products and employs trained therapists. The format suits both specific therapeutic needs and general relaxation and pampering. The spa may offer packages combining multiple treatments for extended wellness sessions. The name Donna (Italian for woman) suggests the spa may focus on women's wellness and beauty, though treatments may be available for all. The format provides a retreat-like experience where the environment and treatment quality work together to create restoration.
Individual treatments cost from RM100 to RM300 depending on type and duration, with packages from RM250. The spa is busiest during weekends and weekday evenings when working adults seek relaxation. Donna Spa provides a more focused, therapeutic spa experience than salon-based massage services, with the private rooms and calming environment creating genuine relaxation. The wellness positioning addresses both physical tension relief and mental stress reduction. The quality of the environment and products elevates the experience beyond basic massage outlets.
Operating Hours
Overall Rating
Based on 227 Google reviews
Negative Reviews
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Positive Reviews
Nim Rudrakumaran
A perfect place to visit after a long flight. We visited this Spa inside the JW Marriott Hotel Kuala Lumpur where we were …
Dorothy Lau
I was here early and I bought the royal donna treatment and I was assigned NaNa as my therapist. She was very patient and sweet. I like her service and thoroughly enjoyed the session . Whole body feels totally relaxed. Thanks to her massage she gave me. Highly recommended.
高琳娜
I had an amazing experience at Donna Spa! 🌸 Super easy to book via WhatsApp, and the staff were quick and very friendly. The spa is located in the JW Marriott Hotel right in the center, which makes it very convenient. The massage was …
Joe
AVOID THIS PLACE! SCAM & UNPROFESSIONAL This was an absolute nightmare for my family and me. This is NOT a legitimate …
just-a Guide
Spa is attached to hotel so the facilities are well maintained and clean. Offpeak hour promotion is decently priced. …
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Photo Gallery
Donna Spa
Spa Staff Greeting
Two spa employees wearing face shields and masks stand at a reception desk, with their hands pressed together in a greeting gesture. A sign on the wall behind them reads "DONNA SPA STARHILL"
Spa Room with Bathtub and Massage Table
A serene spa room features a large, white bathtub filled with water and flower petals. Next to the bathtub is a sink with a faucet, and a stack of neatly folded towels adorned with small flowers. A massage table covered with a yellow sheet and a rolled towel is visible in the foreground. The room is decorated with bamboo stalks and greenery, and lit by soft, warm lighting and several lit candles, creating a relaxing ambiance.
Spa Room with Staff
Two spa attendants wearing face shields and masks stand with their hands pressed together in a greeting gesture. They are in a room with a massage table covered in a light brown sheet, a counter with cabinets and a sink, and a large mirror reflecting more of the room. Decorative pendant lights hang from the ceiling.
Spa Waiting Area
A spa waiting area with a high-backed chair, a small table with a vase of pink flowers, and another table with a tray holding a rolled towel, a purple orchid, and a tea cup with a lid. In the background, there is a counter with a water dispenser, coffee maker, and various beverages.
Spa Decor
A decorative egg-shaped fountain with the words "Donna Spa" and a sunflower emblem is placed on a bed of black and white pebbles. A sign reading "TREATMENT" is visible on the wall above the fountain. The flooring appears to be wood planks.
Waiting area with wicker furniture
A waiting area with a light green shag rug, a round wicker coffee table with a vase of red roses and a decorative item, two wicker armchairs with dark cushions, and a long white sofa with several dark and patterned throw pillows. A plant is visible to the right, and a door with glass panes is also on the right side of the image. The walls are painted a neutral gray.
Spa Waiting Area
A comfortable waiting area with plush seating and a beverage station. The room features a white sofa with golden cushions in the foreground, a large wicker chair, and arched doorways leading to other areas. A counter on the right holds a water dispenser, coffee thermoses, cups, and tea bags. A clock is visible on the wall.
Staff Greeting
Two staff members wearing face shields and masks stand with their hands pressed together in a greeting gesture. They are wearing grey uniforms and dark pants. Behind them are double doors with glass panes.
Relaxation Area with Daybeds and Water Feature
A dimly lit indoor space features two ornate wooden daybeds draped with white sheer curtains. Each daybed is furnished with white cushions and bright orange accent pillows. In the center, a dark, egg-shaped water fountain with the word "Donna" inscribed on it sits beside a potted plant. A small wooden stool is placed in the foreground. The flooring is dark tile, with a decorative stone border on the left. String lights are visible in the background on the right.
Spa Waiting Area
A dimly lit spa waiting area with wooden floors. There are several seating areas with plush cushions and wicker furniture. Archways lead to other parts of the spa. A clock is visible on the wall.
Spa Waiting Area
A serene spa waiting area with wicker furniture, including a sofa and chairs, adorned with dark blue and patterned cushions. A round coffee table in the center holds a vase of yellow flowers and a wooden tray with small bottles, possibly essential oils, and decorative items. A bright green rug adds a pop of color to the wooden floor. In the background, double doors and a single door with a clock on the wall suggest a tranquil and inviting atmosphere.
Modern Restroom Vanity
A modern restroom vanity features two white oval sinks set on a grey marble countertop. The wall behind the sinks is tiled with white subway tiles and illuminated by a contemporary wall sconce. Two round mirrors with black frames hang above the sinks, reflecting toilet stalls and a white paper towel dispenser.
Spa Jacuzzi Area
A circular jacuzzi with tiled steps leading down to it. The walls are tiled with a stone pattern, and the ceiling has recessed lighting. There are two doors in the background, one wooden and one glass.
Locker Room Vanity Area
A well-lit locker room with a long vanity counter featuring marble-like detailing. On the counter are several bottles of toiletries, a tissue box, and a hairdryer in a woven basket. Two oval mirrors with black frames hang on a tiled wall. A plush, golden-brown bench sits in the middle of the room, with rows of grey lockers lining the walls on either side. The floor is tiled with large, light grey tiles. In the background, a set of double doors with glass panels is visible.
Spa Pool Area
A tranquil spa area features a small, tiled pool with clear blue water. A person is partially visible in the water. To the right, a darker, shallow pool is accessible by a chrome handrail. Shelves on the left display neatly folded white towels and decorative elements. The walls are adorned with a textured, patterned wallpaper in warm tones, and the floor is a speckled, light-colored material.
Spa Products Display
A wooden tray holds an assortment of spa products, including three small bottles of essential oils, a decorative flower, and several small bowls containing powders and herbs. The bottles have labels with text that is partially visible. The background is softly lit and appears to be an indoor spa setting.
Modern Restroom with Stalls and Sink Area
A clean and modern restroom featuring multiple stalls with gray louvered doors. The walls are tiled with white subway tiles. The floor is tiled with large gray tiles, and white bath mats are placed in front of the stalls. To the left, there is a sink area with a marble countertop, a white vessel sink, a round mirror, and a wall-mounted soap dispenser. A black trash can is visible next to the sink.
Spa Relaxation Area
A serene spa relaxation area with a daybed draped in white sheer curtains, adorned with orange cushions. A low wooden table holds a tea set. In the foreground, a black water feature with the name "Donna Spa" inscribed on it sits next to a potted plant and smooth stones. White slippers are placed on the floor.
Spa Products Display
A display of various spa products, including creams in jars, herbal bath sachets, and body scrubs. Some products are decorated with orchids. A small sign indicates a 'Body Scrub RM 68'. Another sign mentions 'Therapeutic Herbal Bath RM 20'.
Spa Display
A display of spa products, including jars of bath salts or scrubs, candles, and decorative orchids, arranged on a table covered with a draped cloth. The words "Donna SPA" are illuminated in the background.
Spa waiting area with tea and flowers
A spa waiting area with a TV displaying architectural imagery, a vase of pink gerbera daisies, and a tray with a rolled towel, a small orchid, and a cup of tea on a round table. In the background, there are dark wicker chairs and a closed door.
Spa Relaxation Area
A dimly lit spa area features two ornate daybeds draped with white sheer curtains. Each daybed has orange cushions and is set within a dark wooden frame. In the center, a large, dark, egg-shaped water feature has the word "Donna" inscribed on it, with a potted plant beside it. An umbrella-shaped light fixture with decorative elements hangs above.
Party Favors and Treats by the Pool
A table laden with party favors and treats is set up next to a swimming pool at night. The table is covered with a yellow cloth featuring cartoon characters. On the table, there are stacks of plastic containers, several decorative glass jars, a woven basket filled with colorful candies or jellies, and numerous yellow gift bags with cartoon faces. In the background, palm trees and a building are visible, illuminated by outdoor lighting.
Spa Changing Room
A clean and modern spa changing room with tiled floors and white brick-patterned walls. Two plush benches are placed in the center of the room. To the right, there are lockers. In the background, there are double doors, a vanity area with mirrors and sinks, and a fire extinguisher on the left.
Spa Reception Staff
Four staff members wearing face shields and masks stand behind a reception desk, with their hands pressed together in a greeting gesture. Two staff members on the left wear grey uniforms, while the two on the right wear white tops and patterned skirts. A sign above the reception desk reads "DONNA SPA STARHILL".
Wicker Chairs and Ottoman Set
Three tall, dark wicker chairs with plush cushions and matching ottomans are arranged in a room with light grey walls and a wood-look laminate floor. A small, dark round table sits between the first two chairs. A red fire extinguisher is mounted on the wall to the left. A ceiling vent and light fixture are visible overhead.
Decorative Corner with Lamp and Flowers
A corner of a room features a decorative stone pedestal with an ornate, carved spherical lamp casting intricate shadows on the wall. In front of the pedestal, a circular arrangement of colorful flowers lies on the wooden floor. To the left, a small green ceramic oil diffuser sits near the wall.
Spa Corridor
A dimly lit corridor in a spa, with warm orange lighting accentuating the curved walls and ceiling. The pathway is lined with smooth stones and leads towards several closed doors. Decorative lanterns and plants add to the serene ambiance.
Outdoor Dining Setup
An outdoor table is set with various food items, including a large platter of assorted fruits (bananas, grapes, apples, oranges) covered in plastic wrap, and several smaller dishes filled with dates and nuts, also individually wrapped. A two-tiered serving stand with decorative plates sits in the center. In the background, palm trees and an illuminated awning suggest an evening setting. A covered pot and a teapot are also visible on the table.
Spa Area with Hot Tubs and Showers
An indoor spa area features two circular hot tubs, one larger and one smaller, with tiled interiors and metal handrails for access. The surrounding floor is tiled in a light gray stone pattern, with curved steps leading to different levels. The walls are also tiled and illuminated by track lighting. In the background, there are several frosted glass doors, likely leading to shower stalls or private rooms. A clock is visible on the wall.
Spa Interior with Decorative Fountain
An interior view of a spa or wellness center. A large, dark, egg-shaped fountain with the name "Donna" and a sunflower logo is placed on a base surrounded by black and white stones. A sign on the wall reads "TREATMENT". The hallway leading to other rooms is visible to the left, with wood-look flooring throughout.
Interior of a lounge area
The image shows the interior of a lounge area with a focus on a counter with a coffee machine and a kettle. In the background, there are arched doorways leading to other rooms. The floor is made of wood, and the walls are painted in a muted green color. Two large cushions are in the foreground, obscuring part of the view.
Spa Reception Desk
A modern, white reception desk with a curved front and illuminated base is shown in a spa. Two lamps with white shades flank the desk. On the desk, there are a few items including a tablet displaying a menu, a vase with yellow flowers, and a bottle of hand sanitizer. A framed logo for "DONNA SPA STARHILL" is mounted on the dark gray wall behind the desk. The floor is made of polished marble tiles.
Spa Tray with Tea Set
A white lidded tea cup and saucer sit on a wooden tray. A white folded towel and a purple orchid are placed behind the tea cup. The tray is on a dark surface, and a blurred background shows a wooden floor and a dark metal stand.
Reception Area
A reception desk with a lamp and flowers is visible on the left side of the image. Double doors with glass panes are in the center, leading to another room. The floor is tiled with a decorative border.
Spa Room with Bathtub and Massage Table
A luxurious spa room features a large white bathtub filled with water and colorful flower petals. A towel with the logo "Danna Spa" is placed on the edge of the tub. Next to the tub, a tray holds a glass of orange juice and some fruit slices. In the background, a massage table is set with a decorative cloth, and a wall of bamboo stalks adds to the serene ambiance.
Decorative Egg Fountain
A black, textured, egg-shaped fountain with the word "Donna" and a sunflower design is placed on a dark rectangular basin. The basin is surrounded by a border of black, white, and grey pebbles. The fountain is situated on a wooden floor against a textured grey wall.
Tea and Desserts
A wooden tray holds a green teapot, a small green teacup, two small glass plates with desserts, and a small orchid. One plate has two pieces of yellow dessert, and the other has two slices of green swiss roll. A fork rests on a white napkin behind the desserts. A vase of yellow flowers is in the background, along with two dark wicker chairs.
Bathtub with Flower Petals
A close-up view of a white bathtub filled with water and an abundance of colorful flower petals, including red, yellow, and white. The bathtub is set in a well-lit bathroom with tiled walls and large mirrors reflecting the space. Several candles are lit, creating a serene ambiance. On a shelf reflected in the mirror, there are bottles and glasses.
Spa Waiting Area
A well-lit and spacious waiting area with a warm, inviting ambiance. The room features comfortable seating arrangements, including a long wicker sofa with plush cushions and a chaise lounge with velvet upholstery. A dark wicker coffee table with a glass top holds a small bowl of fruit. Two matching ottomans are placed in front of the chaise lounge. The floor is covered with light brown wood-look laminate flooring. In the background, a large dark vase and a bouquet of yellow flowers add decorative touches. The walls are painted a neutral gray, and a set of double doors with glass panes is visible on the right side of the room. Several potted plants, including a large snake plant, contribute to the serene atmosphere.
Waiting Area
Two wicker armchairs with white cushions and dark pillows are arranged in a dimly lit room. A small, round wooden table with a decorative sculpture and a purple orchid sits between them. A green shag rug covers the floor in front of the chairs.
Spa Jacuzzi Area
A dimly lit spa area features a small, bubbling jacuzzi surrounded by candles. The walls are decorated with intricate patterned panels, and shelves above the jacuzzi hold neatly folded towels. A small fountain adds to the tranquil ambiance. Steps leading down to the jacuzzi are also lit by candles.
Hand Wash Bottle by Sink
A close-up shot of a brown glass bottle of hand wash with a black pump dispenser, placed on a marble countertop next to a white ceramic sink. The background features a white subway tile wall with a black-framed oval mirror above. The bottle has a label with the brand name "MANGOSTEEN" and the product "HAND WASH".
Spa Bath with Flowers and Drink
A luxurious spa bath filled with colorful flower petals and slices of lime. A glass of orange juice with a slice of orange and a skewer of fruit sits on a tray beside the tub. A towel embroidered with "Donna Spa" is draped over the edge of the tub. The background features a wall of bamboo stalks.
Spa Staff Greeting
Four spa staff members, wearing face masks and face shields, stand with their hands pressed together in a greeting gesture. Two staff members on the left wear grey uniforms and dark pants, while the two on the right wear white tops and patterned skirts. A sign on the wall behind them reads "DONNA SPA STARHILL".
Spa waiting area with refreshments
A dimly lit spa waiting area with comfortable seating, a vase of yellow flowers, and a refreshment station. A clock is visible on the wall. On a table in the foreground, there are slices of lemon and a teapot.
Vanity Area with Mirrors
A vanity area with a marble countertop, featuring two oval mirrors mounted on a white subway tile wall. The mirrors reflect a doorway and a fire extinguisher. On the countertop, there are various toiletries, including bottles, a tissue box, and a dispenser.
Tea and Cake
A green teapot and cup are on a wooden tray with a slice of chocolate swiss roll, a purple orchid, a folded napkin, and a fork.
Spa Towels and Aromatherapy Diffuser
A dark wooden shelf unit displays neatly rolled white towels, some adorned with purple orchids. On the top shelf, an aromatherapy diffuser sits on a wooden base. A mirror reflects the scene, showing a sink and bamboo-like curtains. The lower shelves also hold rolled towels and decorative elements. The area is lit by warm, ambient lighting, with a border of smooth stones along the floor.
Artwork of a Footprint
A large, rectangular artwork depicting a stylized footprint. The footprint is rendered in dark, textured material with gold accents. It is surrounded by rows of small, repetitive patterns and features a central circular motif. The background of the artwork is a gradient of warm, earthy tones, resembling wood grain. There is text in a script that appears to be Burmese or similar, along the left and top edges of the artwork. The artwork is mounted on a wall with a textured finish.
Elevator Hallway
A well-lit hallway with marble flooring and decorative pillars. Elevators are visible on the left side of the hallway, with illuminated floor indicators. The hallway leads to a set of double doors at the far end.
Abstract Artwork on Textured Wall
A framed abstract artwork with vibrant colors, including green, yellow, and red, is displayed on a textured gray wall. The artwork is illuminated by a spotlight from above. The wall has white baseboards, and the floor is made of wood-look planks. The image captures a corner of a room, with another wall visible in the background.
Spa Products Display
A display of various spa products, including bottles of oils, jars of powders, and packaged items, arranged on a table. There are also decorative elements like orchids and jasmine flowers. A green booklet with the logo 'Dara' is visible.
Spa Room
A spa room with a massage table, a bathtub, and a sink. The room is decorated with bamboo and has shelves with towels and spa products.