HONOR Authorized Service Center - Gurney Paragon Mall
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HONOR Authorized Service Center - Gurney Paragon Mall at Bukit Bintang
Location: 163D-4-19 Level Four, Gurney Paragon Mall, Persiaran Gurney, 10250 George Town, Pulau Pinang, Malaysia
Floor 4 · Gurney Paragon Mall
HONOR Authorized Service Center at Gurney Paragon Mall is an authorised repair and service centre for HONOR smartphones and devices. The centre provides genuine repairs and after-sales support for the Penang market.
Services cover warranty and out-of-warranty repairs for HONOR smartphones, software troubleshooting and updates, screen replacements, battery replacements, and hardware diagnostics. The authorised service centre format ensures genuine parts and trained technicians, providing repairs that maintain device integrity and warranty coverage. The centre also handles HONOR accessories and may offer product demonstrations. The Gurney Paragon location provides a premium mall setting for the HONOR brand in Penang. Staff are trained on HONOR device repair procedures and can provide time estimates for common repairs. The centre may also process warranty claims and facilitate device replacements for eligible issues. Walk-in service is available, with appointments recommended for complex repairs.
Repair costs vary by issue and model, with screen replacements typically RM200 to RM600. Warranty repairs are performed at no charge for eligible devices. The centre is busiest during weekends when walk-in traffic increases. The authorised format provides dedicated expertise and genuine parts that third-party repair shops may not offer. The warranty preservation is important for devices still under coverage. The Gurney Paragon location provides convenient access for Penang consumers, who previously may have needed to send devices to Kuala Lumpur for authorised service.
Services cover warranty and out-of-warranty repairs for HONOR smartphones, software troubleshooting and updates, screen replacements, battery replacements, and hardware diagnostics. The authorised service centre format ensures genuine parts and trained technicians, providing repairs that maintain device integrity and warranty coverage. The centre also handles HONOR accessories and may offer product demonstrations. The Gurney Paragon location provides a premium mall setting for the HONOR brand in Penang. Staff are trained on HONOR device repair procedures and can provide time estimates for common repairs. The centre may also process warranty claims and facilitate device replacements for eligible issues. Walk-in service is available, with appointments recommended for complex repairs.
Repair costs vary by issue and model, with screen replacements typically RM200 to RM600. Warranty repairs are performed at no charge for eligible devices. The centre is busiest during weekends when walk-in traffic increases. The authorised format provides dedicated expertise and genuine parts that third-party repair shops may not offer. The warranty preservation is important for devices still under coverage. The Gurney Paragon location provides convenient access for Penang consumers, who previously may have needed to send devices to Kuala Lumpur for authorised service.
+60 1-800-88-5645
163D-4-19 Level Four, Gurney Paragon Mall, Persiaran Gurney, 10250 George Town, Pulau Pinang, Malaysia
Floor 4 · Gurney Paragon Mall
Operating Hours
Open Now
Closes at 7 pm (in 8h 24m)
Monday
10 am–7 pm Tuesday
10 am–7 pm Wednesday (Today)
10 am–7 pm Thursday
10 am–7 pm Friday
10 am–7 pm Saturday
10 am–2 pm Sunday
Closed Overall Rating
4.7 / 5
Based on 210 Google reviews
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Photo Gallery
HONOR Authorized Service Center - Gurney Paragon Mall
HONOR Authorized Service Center
The exterior of an HONOR Authorized Service Center with large glass doors and windows. The HONOR logo is prominently displayed above the entrance. Inside, there are seating areas, tables, and a workshop area visible. The words "Value Added Service" and "Workshop" are displayed on screens within the store.
Honor Customer Service Center Sign
A close-up shot of a sign that reads "HONOR Customer Service Center" in large, illuminated silver letters against a white, paneled wall.
Customer Service Interaction
A woman wearing a hijab sits at a desk with a laptop and papers, speaking to another woman who is seated opposite her. A fire extinguisher is visible to the left of the desk, and a sign that says "VIP" is on the desk.
Employee giving a thumbs up
A woman wearing a hijab and a dark blue uniform with the logo "BOKE" on it is sitting at a desk and giving a thumbs up. She is smiling at the camera. On the desk are a laptop, a computer mouse, a smartphone, and some papers. A hand with a watch is also giving a thumbs up in the foreground. There is a sign on the right side of the desk that says "Buy For Get".
Customer Service Center
A woman wearing a mask gives a thumbs up in front of a counter at the HONOR Customer Service Center. A laptop, a blue cap, and glasses are on the counter.
Phone case packaging
The image shows several packages of phone cases. The packaging is white with a hexagonal pattern. The front of the package has a cutout window revealing the phone case inside. The phone case features a colorful illustration of birds and flowers. The brand name "MONSTER MOE" is printed on the packaging, along with "HONOR Talents".
HONOR X9c Smart 5G Display
A display of the HONOR X9c Smart 5G phone on a wooden counter. A product information card is placed next to the phone, detailing its features such as a 5,800mAh battery, HONOR Magic AI, and a 6.8" FHD+ display. The price of RM 899 is prominently displayed on the card.
Honor Customer Service Center Sign
A white wall with the illuminated text "HONOR" in large silver letters, and below it, "Customer Service Center" in smaller silver letters. The sign is mounted on a panelled wall with vertical accents. A security camera is visible in the upper right corner. To the right, a glimpse of a shopping mall interior with a person's curly hair visible.
Woman working at a desk
A woman wearing a pink hijab and a dark jacket is sitting at a wooden desk, writing on a document. A laptop is open to her left, and there are stacks of paper, pens in a holder, and some Malaysian Ringgit banknotes on the desk. The background appears to be an office environment with light-colored walls and vertical lighting.
Honor Customer Service Center
Interior of an Honor Customer Service Center with several customers and staff members. Display tables with phones and tablets are visible, along with a service counter and a large "HONOR Customer Service Center" sign.
Modern electronics store waiting area
A waiting area in a modern electronics store features comfortable seating arrangements. Several light gray sofas with wooden frames are placed around light wood coffee tables. A large flat-screen television mounted on the wall displays a colorful image of a European canal town. Above the television, signage indicates "Audio & Visual" and "Bar Section." The store appears clean and well-lit, with shelves and cabinets lining the walls. A potted plant adds a touch of greenery to the space.
Workshop
A view into a workshop area with a sign that reads "Workshop" above a glass window. Inside, there are various electronic devices, tools, and equipment on a counter. A laptop is visible on the left side of the counter. The reflection on the glass shows the word "HONOR" and "Dialogue Service".
Lion Dance Performance
A lion dance performance is taking place inside a store, possibly for a celebration. A person in a mascot costume and a lion dancer are interacting with a woman who is holding oranges. The store appears to be an electronics store, with displays of products and televisions. Signs indicate "Bar Section" and "Audio & Visual".
Workshop Counter
A view through a glass window into a workshop. A person wearing a mask and cap is seated at a counter with a laptop. Behind them, shelves are stocked with small parts and electronic equipment. A sign on the counter reads "HONOR" with a QR code.
Modern electronics store waiting area
A clean and modern waiting area in an electronics store. There are several light gray sofas arranged around light wood coffee tables. A large television screen on the wall displays an advertisement. Above the display, signage indicates "Audio&Visual" and "Bar Section." The overall ambiance is minimalist and organized.
Product Packaging with Artwork
A product is displayed in its packaging. The packaging has a white background with a geometric pattern of hexagons. A clear plastic window reveals the product inside, which features a dark, artistic illustration. The artwork depicts a central figure of a woman with flowing hair, surrounded by fantastical elements like a dragon, sea creatures, and abstract shapes in vibrant colors. Text on the packaging includes "HONOR Talents" and "MONSTER MOE". A cartoon cloud character with a face and an ice cream cone is also visible on the right side of the packaging.
HONOR Talents Product Packaging
A product package for HONOR Talents, featuring a celestial-themed design. The packaging has a white background with a geometric pattern. The product inside appears to be a phone case or similar accessory with a dark, starry design and a circular motif resembling a clock or astronomical instrument. Text on the packaging includes "MONSTER MOE", "HONOR Talents", and Chinese characters.
Monster Moe Honor Phone Case
A phone case with a vibrant, swirling design featuring a tiger, koi fish, a giraffe, and other mythical creatures. The case is packaged in a white cardboard box with a clear plastic window. The brand name "MONSTER MOE" is visible at the top of the box.
Phone Cases
A collection of phone cases with various artistic designs, laid out on a wooden surface. The cases are packaged in white cardboard with clear plastic windows showcasing the designs. Designs include abstract art, a mosque, a zebra, floral patterns, a whimsical space scene, a dragon-like creature, a forest scene with deer, and a detailed cityscape. A pink phone case is also visible in the foreground.
HONOR Gift Umbrella
A person is holding a white box labeled "HONOR Gift Three Fold Umbrella" and a white bag with "HONOR Talents" printed on it. Another person is visible in the background. A sign in the background reads "Buy From Us Get More" and "VE COVER OUR BATTERY".
Phone case packaging
A phone case is displayed in its packaging. The packaging is white with a geometric pattern and a cutout window revealing the phone case. The phone case has a dark, abstract design with celestial elements and the text "HONOR Talents" and "MONSTER MOE" is visible on the packaging.
Phone with artistic case
A hand holds a smartphone with a decorative case featuring an abstract artistic design of a face. The case has a grey and white color scheme with red accents. The camera module is prominent on the back of the phone. The text "HONOR Talents" is visible on the lower part of the case.
Honor Customer Service Center
Interior of an Honor Customer Service Center with display tables showcasing Honor products. A large screen on the left displays "Value Added Service" and "Official Maintenance Quality Assurance". The "HONOR Customer Service Center" logo is prominently displayed on the back wall. There are service counters with chairs and a "WorkShop" area visible.
Electronics Store Display
A display of smartphones on tables in an electronics store. A large screen in the background shows information about "Value Added Service" and "Official Maintenance Quality Assurance." There are several phones on display, some in cases, and promotional materials on stands.
Smartphone and Chinese New Year Decoration
A dark green HONOR smartphone is held in a hand, with its camera array visible. To the right of the phone is a festive Chinese New Year decoration featuring a smiling, fluffy yellow character wearing a crown and holding a bell, set against a red background with gold glittery Chinese characters that translate to "Congratulations and Fortune." There are also gold coin-like shapes and an orange. A sticker on the back of the phone provides usage tips.
People looking at promotional materials
A group of people, including staff and customers, are gathered around a table looking at various printed materials and possibly products. A staff member in a dark blue t-shirt with the 'HONOR' logo is interacting with customers. An orange tote bag with the 'Sunfeet' logo is visible. The scene appears to be inside a retail or service environment.
