Malaysia Airlines Ticket Office
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Malaysia Airlines Ticket Office at NU Sentral
Location: Lot 2.23, Level 2, Nu Sentral Shopping Centre, 201, Jalan Tun Sambanthan, Kuala Lumpur Sentral, 50470 Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Floor 2 · NU Sentral
Malaysia Airlines Ticket Office is the national carrier's walk-in service centre offering flight bookings, ticket changes, and customer service for Malaysia Airlines passengers. The office provides face-to-face service for travellers who prefer personal assistance.
Services cover flight bookings for domestic and international routes, ticket modifications including date changes, name corrections, and class upgrades, Enrich frequent flyer programme registration and management, baggage enquiries and special requests including meal preferences and seat selection, and refund and cancellation processing. The ticket office format serves travellers who prefer to handle bookings in person rather than online, including those with complex itineraries, elderly passengers, and those requiring language assistance. Staff can advise on routes, fares, and travel requirements. The Malaysia Airlines network covers domestic routes across Malaysia and international routes across Asia, Europe, and Oceania. The Enrich loyalty programme provides miles accumulation and redemption benefits.
Service fees may apply for ticket issuance and modifications. The office operates during business hours. The ticket office provides personal service that online booking cannot offer, particularly for complex travel arrangements. The Malaysia Airlines brand provides the assurance of the national carrier with its extensive domestic network and international connections. The face-to-face format ensures clear communication and immediate issue resolution for travellers who value personal interaction.
Services cover flight bookings for domestic and international routes, ticket modifications including date changes, name corrections, and class upgrades, Enrich frequent flyer programme registration and management, baggage enquiries and special requests including meal preferences and seat selection, and refund and cancellation processing. The ticket office format serves travellers who prefer to handle bookings in person rather than online, including those with complex itineraries, elderly passengers, and those requiring language assistance. Staff can advise on routes, fares, and travel requirements. The Malaysia Airlines network covers domestic routes across Malaysia and international routes across Asia, Europe, and Oceania. The Enrich loyalty programme provides miles accumulation and redemption benefits.
Service fees may apply for ticket issuance and modifications. The office operates during business hours. The ticket office provides personal service that online booking cannot offer, particularly for complex travel arrangements. The Malaysia Airlines brand provides the assurance of the national carrier with its extensive domestic network and international connections. The face-to-face format ensures clear communication and immediate issue resolution for travellers who value personal interaction.
+60 3-7843 3000
Lot 2.23, Level 2, Nu Sentral Shopping Centre, 201, Jalan Tun Sambanthan, Kuala Lumpur Sentral, 50470 Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Floor 2 · NU Sentral
Operating Hours
Closing Soon
50m
Monday (Today)
10 am–10 pm Tuesday
10 am–10 pm Wednesday
10 am–10 pm Thursday
10 am–10 pm Friday
10 am–10 pm Saturday
10 am–10 pm Sunday
10 am–10 pm Overall Rating
3.6 / 5
Based on 225 Google reviews
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Photo Gallery
Malaysia Airlines Ticket Office
Malaysia Airlines Storefront
A dark blue angled facade with the Malaysia Airlines logo and name illuminated in white. A circular sign with the Malaysia Airlines logo is mounted on the wall above. The entrance appears to be glass, with reflections of the interior and an escalator visible.
Malaysia Airlines Storefront
A man stands in front of a Malaysia Airlines store in a mall. The store has a large glass facade with the Malaysia Airlines logo and name visible above the entrance. Inside, there are seating areas and displays. Escalators and other shops are visible in the background.
Malaysia Airlines Service Center
The exterior of a Malaysia Airlines service center with large glass windows and doors. The prominent Malaysia Airlines logo and name are visible on the facade. Inside, there is a seating area, service counters, and displays.
Malaysia Airlines Storefront
The exterior of a Malaysia Airlines store, featuring the company logo and name prominently displayed above the entrance. Inside, the store is set up with seating areas, a reception desk, world maps on the wall, and various displays.
Malaysia Airlines Service Center
A bright blue storefront with the Malaysia Airlines logo and name prominently displayed. The entrance is open, revealing a service counter and several employees assisting customers. The floor inside is tiled, and there are posters on the wall. Outside the storefront, people are walking by in a mall setting, with escalators and other shops visible in the background.
Malaysia Airlines Service Center
The exterior of a Malaysia Airlines service center with large glass windows and doors. The Malaysia Airlines logo and name are prominently displayed above the entrance. Inside, there is a seating area with modern furniture and displays showcasing airline-related items.
Malaysia Airlines Service Center
The exterior of a Malaysia Airlines service center located in a shopping mall. The storefront features the Malaysia Airlines logo and branding. Inside, there are service counters, seating, and digital displays. Escalators and other mall shops are visible in the background.
Malaysia Airlines Storefront
A storefront for Malaysia Airlines with a prominent circular sign featuring the airline's logo and the text "malaysia airlines" on a horizontal sign above the entrance. The entrance is made of glass doors and windows, revealing a glimpse of the interior. The store is located within a shopping mall, as indicated by the surrounding architecture and other shops visible in the background.
Malaysia Airlines Service Center
The exterior of a Malaysia Airlines service center with large glass windows and doors. The Malaysia Airlines logo and name are prominently displayed on the facade. Inside, customers can be seen sitting and interacting with staff. To the left, a display window showcases jewelry and decorative items.
Malaysia Airlines Service Center
The exterior of a Malaysia Airlines service center located in a mall. The blue storefront features the airline's logo and name prominently displayed. Inside, there are service counters with staff assisting customers, and a large screen displaying promotional content. A bicycle is visible on display as part of the decor.
Malaysia Airlines Service Center
The exterior of a Malaysia Airlines service center. The prominent blue facade features the airline's logo and name. Inside, the space is designed to resemble a lounge or service counter, with seating areas, information displays, and staff assisting customers. A world map and clocks showing different time zones are visible on the walls. Promotional materials and imagery related to Malaysian culture and travel are also displayed.
Malaysia Airlines Service Center
The exterior of a Malaysia Airlines service center with large glass doors and windows. The Malaysia Airlines logo and name are prominently displayed above the entrance. Inside, customers are seen seated and interacting with staff.
Malaysia Airlines Storefront
A view of a Malaysia Airlines store in a mall. The store has a blue facade with the Malaysia Airlines logo visible. Inside, there is a counter with staff assisting customers. A world map is displayed on the wall behind the counter. Several people are standing in line outside the store.
Malaysia Airlines Service Center
The exterior of a Malaysia Airlines service center with large glass windows and a prominent sign displaying the airline's logo and name. The sign reads "LOT L2-23 SERVICE" and "malaysia airlines". Inside, two people are seated at desks, and there are displays with golden decorative patterns.
Malaysia Airlines Storefront
The exterior of a Malaysia Airlines store is visible, with the company logo and name prominently displayed above the entrance. Inside, the store appears to be an open-plan space with seating areas, desks, and a world map on the wall. There are also clocks displaying different time zones. A bicycle with a basket is parked near the entrance.
Office Interior with World Clocks
An office interior featuring a wall with multiple clocks displaying times for different cities around the world, including Sydney, Tokyo, Beijing, Kuala Lumpur, London, New Delhi, and New York. There are also numbers 5, 6, 7, and 8 hanging from the ceiling. A screen displays "MHinsure" with an illustration of a family and luggage. A promotional banner for "MHholidays" is visible on the right. People are seen interacting at a reception area and in the background.
Malaysia Airlines Model
A model airplane of a Malaysia Airlines A350-900 is displayed on a table. In the background, there is a mural depicting children looking out of a window, and a digital display showing flight information. A banner for 'MHupgrade' is also visible.
Malaysia Airlines Model
A model airplane with 'malaysia airlines' branding is displayed on a table. In the background, people are visible, and there are signs and displays related to travel and personal data protection.
Malaysia Airlines Check-in Counter
An interior view of a Malaysia Airlines check-in counter area, with several customers and staff members present. Clocks showing London, New Delhi, and New York times are visible on the wall. A large screen displays an airplane. Promotional banners for MHupgrade and Malaysia Airlines are displayed.
Malaysia Airlines Merchandise and Service Area
An interior view of a Malaysia Airlines service and merchandise area. The prominent "malaysia airlines" logo is visible on a decorative gold screen behind the service counters. To the right, a display case labeled "MERCHANDISE" showcases items, and a blue banner with the text "VOTE FOR US!" features images of a flight attendant and pilot. The area has modern seating pods and a clean, well-lit aesthetic.
Malaysia Airlines KL Sentral Check-In Counter
A check-in counter area for Malaysia Airlines at KL Sentral. Two blue banners are displayed. The left banner announces "KL SENTRAL CHECK-IN COUNTER NOW OPEN" and features an image of a flight attendant. The right banner displays the "Enrich" logo. To the right, a blue kiosk has text indicating services like "FLIGHT CHECK-IN", "MANAGE STATUS", "HOTEL/CAR", and "MH-UPGRADE". A portion of a wooden counter and a striped rug are visible in the foreground.
Malaysian Hospitality Advertisement
A large advertisement featuring a woman in traditional Malaysian attire and text promoting in-flight services. The ad highlights "MHconnect" for staying connected and "Best of Asia" for enhanced in-flight dining. There are also safety signs visible. To the left, a shop called "LUCKY GEMS" is partially visible.
Malaysia Airlines Office Closure Notice
A notice from Malaysia Airlines states that their ticket office will be closed for renovations from October 17 to December 5, 2024. Customers are advised to visit the ticket office at Paradigm Mall for transactions during this period. The notice also provides the address of the alternative ticket office and its operating hours. A 'Permit to Work' document is also visible, detailing renovation works, contractor information, and worker details.
Malaysia Airlines Office Closure Notice
A notice from Malaysia Airlines informing customers that their office will be closed for renovations from October 17 to December 5, 2024. During this period, customers are advised to visit the ticket office at Paradigm Mall for transactions. The notice also provides the address of the ticket office and its operating hours.
Malaysian Hospitality Display
A wall with the words "MALAYSIAN HOSPITALITY Begins with" illuminated in gold lettering. Below this, a large screen displays a scenic view with text that reads "EXPERIENCE" and "Younggangpo Sea Side Rail Bike". In the foreground, two women are seated at desks, one wearing a teal hijab and mask, and the other wearing a tie-dye shirt and mask. A printer is visible behind the woman in the hijab, labeled "PRINTING STATION". Several digital kiosks are also visible in the background.
World Map Wall Art
A large world map made of black dots is displayed on a light gray wall. To the left, a blue pillar has a directional signpost with destinations like Bali, Tokyo, Brisbane, Shanghai, Bangkok, London, and New Delhi. Two hanging light bulbs with tags labeled '1' and '3' are visible. Security cameras are mounted on the ceiling. In the background, a shopping mall interior with escalators and shops can be seen.
Office interior with staff and signage
The image shows the interior of an office space with several employees working at desks. A large screen displays a logo that appears to be for "malaysia". The wall behind the screen has text that reads "MALAYSIAN HOSPITALS". There are also clocks showing different time zones and decorative elements on the wall. The overall impression is of a professional service environment.
Malaysian Hospitality Display
A wall with raised lettering that reads "MALAYSIAN HOSPITALITY" and below it, in script, "Begins with us." Below the text is a screen displaying a woman's face and the words "EXPERIENCE MALAYSIA."
Malaysia Airlines Payment Error
A screenshot of a Malaysia Airlines booking payment page showing two error messages. The first error states that the payment could not be processed and advises reviewing credit card details or using a different card. The second error simply states "Something went wrong." The page also displays a trip summary with flight details for a departure on October 10, 2025, and a return on November 27, 2025, with a total price of AUD 2,466.26. Options to choose currency, apply voucher codes, and e-invoice issuance are visible.
Malaysia Airlines Display
A display featuring a mural of two children looking out from behind bars, a digital counter showing "2020 >07 E MALAYS", Chinese calligraphy, and a large blue wall with "Welcome to MALAYSIA AIRLINES" text and an image of a flight attendant. There is also a model airplane on a shelf and a covered rickshaw.
Malaysia Airlines Nu Sentral Lounge
A waiting area with modern sofas, a digital display showing flight information and a world clock, and self-service kiosks. The Malaysia Airlines logo is visible on the wall and on the digital display.
Information Kiosk and World Clocks
An interior view of a modern space featuring self-service kiosks and a display of world clocks. A large touch-screen kiosk with a blue base is prominent, displaying a welcome message and options. Two smaller tablet-like kiosks stand nearby. On the wall, a digital display shows the date and time, along with a world map with clocks indicating times in various cities like Sydney, Tokyo, London, and New Delhi. A framed poster with a scenic mountain landscape and a QR code is also visible. The flooring is light-colored wood laminate.
Shopping Mall Interior
A view inside a modern shopping mall with various shops and escalators. In the foreground, a woman in a red top and blue jeans is looking at her phone. To the left, a shop with the sign "LUCKY GEMS" displays jewelry in a glass case. Next to it is a Malaysia Airlines service center with a blue facade and the airline's logo. People are seen walking and browsing in the mall.
Fly Malaysia Service Counter
An interior view of a service counter area with the "Fly Malaysia" logo displayed on a large screen. The wall above the screen has the text "MALAYSIAN HOSPITALITY Begins with us". There are several service stations with computers and printers, and two individuals are seated at desks. Numbered tags (3, 4, 6) are hanging from the ceiling. Security cameras are also visible.
Mall Interior with Shops
A man takes a selfie in a mall with several shops visible in the background. To the left, a Malaysia Airlines store is seen. To the right, a Huawei store and a Parkson store are visible. The mall appears to be multi-level with escalators and railings.
Malaysia Airlines Service Counter
An interior view of a Malaysia Airlines service counter with several staff members and customers. The walls are decorated with a mural depicting a traditional street scene with a rickshaw and a tree. A digital display shows the date and time. The counter itself is made of wood and has a blue accent. A sign on the counter reads "Welcome to MALAYSIA AIRLINES".
Malaysia Airlines Exhibit
An exhibit featuring a cutout of a Malaysia Airlines flight attendant, a mural depicting children looking out a window, a traditional rickshaw, and a model airplane on a shelf. The text "Welcome to MALAYSIA AIRLINES" is visible.
Malaysian Hospitality Service Area
A service area with blue counters and chairs. The words "MALAYSIAN HOSPITALITY" are visible on the wall. There are several computer stations and a printing station. Security cameras are mounted on the ceiling.
Malaysia Airlines Business Class Lounge
An interior view of a Malaysia Airlines Business Class lounge, featuring seating areas, service counters, and digital displays. A large screen shows flight information and counter numbers, while a sign above the counters reads "BUSINESS CLASS". Several people are seated in the lounge.
Malaysia Airlines Check-In Counter
A view of a Malaysia Airlines check-in counter with promotional banners and a clock displaying New York and Delhi times. A laptop is open on the counter.
Multi-level shopping mall interior with escalators
An interior view of a modern, multi-level shopping mall. Several escalators are visible, connecting different floors. People are seen walking and riding the escalators. The mall features glass railings and bright lighting, with various shops and displays visible on each level.
Group of men sitting under a covered area
A large group of men are sitting on the ground under a covered, open-air structure. They are all wearing similar tan shirts. Some men are looking towards the left of the frame where a man in a similar shirt appears to be speaking. In the background, there are motorcycles parked and a white truck. The ground is paved with interlocking bricks.
Office Interior with World Clocks
An interior view of a modern office space with multiple desks, chairs, and a large screen displaying content. A prominent feature is a wall with clocks showing times for various global cities like Tokyo, Beijing, Kuala Lumpur, London, New York, and Delhi. The walls are decorated with murals depicting a street scene with people and a rickshaw, and text that reads "MALAYSIAN HOSPITALITY". Several employees are seen interacting with customers or working at their desks. The lighting is bright, with numerous fluorescent tubes on the ceiling.
Malaysia Airlines Welcome Display
A blue display with the text "Welcome to MALAYSIA AIRLINES" and a life-size cutout of a flight attendant in uniform. A white stand with a ticket dispenser and a tablet is in front of the display. To the left, there is a traditional-looking window shutter and a framed piece of calligraphy. In the background, a store with "ZAL SPORT" signage is visible.
Malaysia Airlines Storefront
A man stands in front of a bright blue storefront with "Welcome to MALAYSIA AIRLINES" written on the wall. A mural depicts a traditional scene with a rickshaw. The store appears to be located in a shopping mall, with escalators and other shops visible in the background.
Malaysian Hospitality Office
An interior view of a busy office space with several people interacting with staff at desks. Clocks showing different time zones are displayed on the wall, along with the text "MALAYSIAN HOSPITALITY". A screen displays an in-flight cabin.
Travel Agency Interior
An interior view of what appears to be a travel agency or airline office. There are several desks with chairs, and a large screen displaying the word "booking" with people. Promotional posters for "MHolidays" and "Malaysia Airlines" are visible on the walls. Several people are seated at desks, some appearing to be staff and others customers.
Malaysian Hospital Interior
The image shows the interior of a Malaysian Hospital, likely a travel agency or customer service center. There are several desks with staff and customers, a large screen displaying an advertisement, and world clocks on the wall indicating different time zones. The space is modern with bright lighting and blue accents.
Office Waiting Area with World Clocks
An interior view of a modern office waiting area. The walls feature a world map and several clocks displaying times for different cities like Sydney, Tokyo, Beijing, Kuala Lumpur, London, and New Delhi. The ceiling has exposed ductwork and numerous LED strip lights, along with security cameras. In the seating area, two men are seated on blue chairs, both wearing face masks. A woman in a hijab and mask is standing behind a reception desk, interacting with a laptop. The floor is a mix of light tiles and a blue striped carpet.
Office Waiting Area
People are seated in a waiting area, some interacting with staff at desks. World clocks are displayed on the wall above the desks. A poster for "malaysia FLY" is visible on the right.
Malaysia Airlines Display
A display featuring a mural of children looking out a window, a traditional rickshaw, and a large blue panel with the Malaysia Airlines logo and a flight information board. A digital screen shows flight information and the word AIRLINES. A woman in a traditional uniform is depicted on the blue panel.
