Nur syuhaidah
Great experience.....good service by Mr.Tom
Samsung Store, Gurney Paragon
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Samsung Store, Gurney Paragon at Bukit Bintang
Location: 163 C & D Level 4, Lot 9,10,11, Gurney Paragon Mall, Persiaran Gurney, 10250 George Town, Pulau Pinang, Malaysia
Floor 4 · Gurney Paragon Mall
Samsung Store at Gurney Paragon is a branded retail outlet offering Samsung smartphones, tablets, wearables, and consumer electronics. The store provides the Samsung brand experience in the Penang market.
The product range covers Samsung smartphones including the Galaxy S series, Galaxy A series, and Galaxy Z foldable series, tablets including the Galaxy Tab series, wearables including Galaxy Watch and Galaxy Buds, consumer electronics including Samsung televisions, monitors, and home appliances, and accessories including phone cases, chargers, and Samsung-branded accessories. The Samsung Store format provides the immersive brand experience with the full product range and trained staff that authorised dealers cannot match. The Gurney Paragon location serves the premium Penang consumer market in the upscale Gurney Drive shopping district. The store provides hands-on product experience, with display units allowing customers to test devices before purchasing. The trained staff provide product demonstrations and technical guidance. The store also provides after-sales support including warranty claims, repairs, and software assistance. The format provides the brand environment that showcases the Samsung ecosystem, demonstrating how devices work together. The trade-in programme provides credit towards new device purchases, reducing the cost of upgrades.
Smartphones range from RM800 to RM5,000, with tablets from RM1,000 and wearables from RM400. Samsung Store provides the immersive brand experience with the full product range, hands-on testing, and after-sales support that define the Samsung retail format. The Gurney Paragon location serves the premium Penang market. The ecosystem demonstration shows device integration. The trade-in programme reduces upgrade costs. The after-sales support provides ongoing brand relationship. The trained staff provide knowledgeable guidance.
The product range covers Samsung smartphones including the Galaxy S series, Galaxy A series, and Galaxy Z foldable series, tablets including the Galaxy Tab series, wearables including Galaxy Watch and Galaxy Buds, consumer electronics including Samsung televisions, monitors, and home appliances, and accessories including phone cases, chargers, and Samsung-branded accessories. The Samsung Store format provides the immersive brand experience with the full product range and trained staff that authorised dealers cannot match. The Gurney Paragon location serves the premium Penang consumer market in the upscale Gurney Drive shopping district. The store provides hands-on product experience, with display units allowing customers to test devices before purchasing. The trained staff provide product demonstrations and technical guidance. The store also provides after-sales support including warranty claims, repairs, and software assistance. The format provides the brand environment that showcases the Samsung ecosystem, demonstrating how devices work together. The trade-in programme provides credit towards new device purchases, reducing the cost of upgrades.
Smartphones range from RM800 to RM5,000, with tablets from RM1,000 and wearables from RM400. Samsung Store provides the immersive brand experience with the full product range, hands-on testing, and after-sales support that define the Samsung retail format. The Gurney Paragon location serves the premium Penang market. The ecosystem demonstration shows device integration. The trade-in programme reduces upgrade costs. The after-sales support provides ongoing brand relationship. The trained staff provide knowledgeable guidance.
+60 4-228 1929
163 C & D Level 4, Lot 9,10,11, Gurney Paragon Mall, Persiaran Gurney, 10250 George Town, Pulau Pinang, Malaysia
Floor 4 · Gurney Paragon Mall
Operating Hours
Closed - Opens Tomorrow
Opens tomorrow at 10 am
Monday
10 am–10 pm Tuesday
10 am–10 pm Wednesday
10 am–10 pm Thursday (Today)
10 am–10 pm Friday
10 am–10 pm Saturday
10 am–10 pm Sunday
10 am–10 pm Overall Rating
4.7 / 5
Based on 156 Google reviews
Negative Reviews
No negative reviews yet.
Positive Reviews
Nur Balqis Nasir
Friendly staff. Fast service. Recommend this store if you guys want to purchase new devices
Sergel Veradio
Exellent service, staff (San) accommodate us nicely,
Lee Ching Ching
Very Excellent service. Accommodating and able to provide solutions. Thank you Tom.
JON penang2015
Here staff Ying is very good service and friendly. Also she will explain very clearly.
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Photo Gallery
Samsung Store, Gurney Paragon
Samsung Store
The exterior of a Samsung electronics store. The store has a large blue sign with the Samsung logo and name across the top. Inside, displays showcase various Samsung products, including phones and tablets. Several staff members are visible, and promotional materials are displayed.
Samsung Store Sign
A brightly lit sign with the word "SAMSUNG" in large, blue, three-dimensional letters. The sign is mounted above what appears to be an entrance to a store. The background of the sign is a translucent white panel with subtle vertical lines, illuminated from behind. The ceiling above is a neutral tone with ventilation grilles visible.
Samsung Store
The exterior of a Samsung store with a large illuminated sign displaying the Samsung logo. Inside, display tables showcase various Samsung products. A "Customer Service Centre" sign is visible above the entrance. A large screen on the left displays an advertisement for a phone with "Quad HD Super AMOLED display."
Samsung Store
The exterior of a Samsung store in a mall. The store has a large black sign with "SAMSUNG" in white letters. Inside, there are display tables with Samsung products, and two employees are visible. A large screen displays an advertisement for a Galaxy Z phone.
Samsung Store
The exterior of a Samsung store with the Samsung logo prominently displayed above the entrance. Inside, display shelves are filled with phone cases, and tables showcase various Samsung phones. A large illuminated advertisement features the Galaxy A30s and A50s.
Samsung Store
The exterior of a Samsung store with a large illuminated sign displaying the SAMSUNG logo in blue. Below the sign, a "Customer Service Centre" sign is visible. The store interior shows display tables with electronic devices and shelves stocked with products. Several customers and staff members are present.
Samsung Galaxy S25+ Silicone Case
A hand holds a light blue Samsung Galaxy S25+ silicone case in its packaging. Behind the case, a dark blue box is visible. In the background, a large display shows the word "Galaxy" in white lettering on a dark blue wall.
Galaxy Tab Book Cover Keyboard
A Galaxy Tab Book Cover Keyboard is displayed on a black surface. In the background, a display shelf shows various Samsung Galaxy devices, including phones and tablets, with the "Galaxy" logo visible.
Samsung Galaxy Store Display
An interior view of a Samsung Galaxy store, showcasing various smartphone models and promotional displays. In the foreground, a large white 'A' shaped display holds several Samsung Galaxy phones. Behind it, a larger display features the Samsung Galaxy A series with promotional text. Further back, shelves are stocked with numerous phone cases. The walls are adorned with advertisements for Samsung Galaxy Note and Galaxy A.
Samsung Galaxy A36 5G and Power Adapter
A Samsung Galaxy A36 5G phone box and a Samsung 25W Power Adapter box are displayed on a dark surface. The phone box shows an image of the black phone and the text "Galaxy A36 5G". The power adapter box shows an image of the adapter and text indicating it is a "25W Power Adapter" with "Low Standby". In the background, a retail store interior is visible with displays and shoppers. The website "www.hardwear.my" is printed on the surface in front of the boxes.
Phone Cases
A person holds two phone cases, one black and one white, in front of a large display showing a blue smartphone. The black case is for a Galaxy S25, and the white case is a Spigen Ultra Hybrid Case for a Samsung Galaxy S25.
Samsung Galaxy Store Interior
An interior view of a Samsung Galaxy store, showcasing various display tables with smartphones and accessories. Several customers and staff members are visible. The store features bright lighting and a modern, clean aesthetic with white display units and a dark, reflective floor. Signage for "Galaxy" and "Galaxy S7 edge" is present.
People Posing with Samsung Products
Four people are posing for a photo in what appears to be a Samsung electronics store. In the foreground, two Samsung product boxes are visible: one for a "Battery Pack" and another for a "Galaxy A36 5G" phone. The background shows displays of accessories and other electronic devices, with "Galaxy" branding on a counter. The people are smiling and gesturing, suggesting a positive shopping experience.
Samsung Accessories Display
A display shelf filled with various Samsung phone cases and tablet accessories. The cases are neatly arranged on hooks, and below them are boxes for Galaxy Tab S2 and Galaxy Tab A tablets, as well as a Gear VR headset. In the background, a store interior with shoppers is visible.
Samsung Galaxy S25 and Power Adapter
A light green Samsung Galaxy S25 smartphone is shown next to its box and a 25W power adapter. The phone is connected to the power adapter via a USB-C cable. The box for the phone is dark gray with "Galaxy S25" printed on it. The power adapter box is white and displays an image of the adapter and a USB-C cable, along with the Samsung logo and "25W Power Adapter" text.
Samsung Galaxy A36 5G Phones and Power Adapters
Two boxes of Samsung Galaxy A36 5G phones are displayed, one in a light purple hue and the other in a light green hue. In front of each phone box is a smaller box labeled "25W Power Adapter" from Samsung. The background shows a retail store environment with display shelves and other electronic devices.
Man holding Samsung Galaxy S25 Ultra box and power adapter
A man in a grey polo shirt with a red logo is holding a box for a Samsung Galaxy S25 Ultra and a 25W power adapter. He is smiling at the camera. The background appears to be a retail store with displays of electronics.
Galaxy Display Table
A display table with the word "Galaxy" on the side, showcasing several mobile phones and promotional materials. There are heart-shaped balloons above the display. In the background, a shopping mall environment is visible with escalators and other shops. A no-smoking sign is also present on the wall.
Samsung Store Interior
The interior of a Samsung store displays various Samsung mobile devices and accessories on illuminated stands. Large digital screens showcase product images, including the Galaxy S22 Series and Galaxy Z Fold3 Flip3 5G. A vertical display on the right highlights different Galaxy A series phones. The store has a clean, modern aesthetic with tiled flooring and bright lighting.
Samsung Galaxy A36 5G and Power Adapter
A Samsung Galaxy A36 5G phone box and a Samsung 25W Power Adapter box are displayed on a dark surface. The phone box is white with an image of the phone and the text "Galaxy A36 5G". The power adapter box is also white and shows an image of the adapter, with the text "25W Power Adapter" and "RM 89.00".
Samsung Products
A collection of Samsung electronic accessories, including a clear phone case for Galaxy S25+, a black phone case for Galaxy S25+, a 25W power adapter, and a UV sterilizer with wireless charging. The items are displayed on a dark surface with a blurred background of a retail environment.
Phone Accessories Display
A brightly lit store interior showcasing a wide selection of phone cases and accessories displayed on shelves. The accessories are neatly organized and packaged, with a prominent sign above one section reading "Accessories." The floor is tiled and reflective, with subtle blue lighting accents.
Woman with new Samsung products
A woman wearing a light purple hijab and a dark jacket smiles and gives two thumbs up. She is standing in front of a display of Samsung products, including a Galaxy S25 Ultra phone box, a 25W power adapter box, and a phone case. The background shows a retail store with displays of phones and accessories.
Samsung Galaxy S23 Ultra Accessories
A Samsung Galaxy S23 Ultra phone box, a clear case for the Galaxy S23 Ultra, and a Super Fast Wireless Charger Duo are displayed on a table.
Galaxy S25 Ultra Phone Box
A hand holds a black box with a white outline of a smartphone and stylus. The text "Galaxy S25 Ultra" is printed on the box. In the background, a store interior is visible with displays of accessories and electronics.
Galaxy S25 Box
A hand holds a dark gray box with a minimalist white outline of a smartphone on it. The text "Galaxy S25" is printed in white at the bottom of the box.
Samsung Products
Two boxes of Samsung 25W Power Adapters and two boxes of Samsung Galaxy S25 Ultra phones are displayed on a dark surface. The power adapter boxes are white with black text and images of the adapters. The phone boxes are dark gray with white outlines of the phones and the text "Galaxy S25 Ultra" printed on them.
