Touch 'n Go Hub - NU Sentral Mall at NU Sentral
Location: Lot L2.07, Level 2, Nu Sentral, Shopping Mall, 201, Jalan Tun Sambanthan, Kuala Lumpur Sentral, 50470 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia
Floor 2 · NU Sentral
Services include free top-ups for Touch n Go cards, replacement of lost or stolen cards, balance recovery for dormant cards, and general account enquiries. The hub uses a queue ticket system for efficient service, and customers are advised to arrive early due to potential wait times. Staff are noted for being efficient and responsive, with cashless DuitNow QR payment available. The NU Sentral location is conveniently situated for commuters using KL Sentral station, providing accessible customer service for the Touch n Go payment system used across Malaysian highways, public transport, and parking facilities.
Touch n Go Hub NU Sentral opens daily from 10am to 10pm. The outlet can be contacted at 03-2714 8888. The website is touchngo.com.my.
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Photo Gallery
Touch 'n Go Hub - NU Sentral Mall
Touch 'n Go Storefront
The exterior of a Touch 'n Go store with prominent blue neon signage that reads "Touch 'n GO". Above the main sign, text indicates "T TELEKOMUNIKASI" and "Dimiliki oleh: Touch 'n Go Sdn. Bh". Inside the store, a blue wall features a circular logo with "Touch 'n Go" inside. A counter with a "1" illuminated on it is visible, along with a wooden desk and a television screen.
Touch 'n Go Storefront
The exterior of a Touch 'n Go store, identified as Lot L2.07 KEDAI ALAT TELEKOMUNIKASI. The store features a prominent blue neon sign that reads "Touch 'n Go". To the left, there is a section labeled "SELF-SERVICE KIOSK" with a glass enclosure. Inside, a counter is visible with staff and customers. A promotional poster for "TAP & GO" with a price of RM2.99 is displayed.
Touch 'n Go
The exterior of a Touch 'n Go store, which sells telecommunication equipment. The store has a large blue and white sign with the store name. To the left of the entrance is a self-service kiosk. The store is located in a mall.
Touch 'n Go
The exterior of a Touch 'n Go store with a prominent illuminated sign above the entrance. Inside, there are several service kiosks and promotional displays. Two women are interacting with a self-service kiosk.
Touch 'n' Go Storefront
The exterior of a Touch 'n' Go store in a mall. The store has a large glass front with the neon blue "Touch 'n' Go" logo prominently displayed. Above the entrance, text reads "Lot L2.07 KEDAI ALAT TELEKOMUNIKASI". Several people are visible inside and queuing outside the store. A screen displaying information is mounted on the wall inside.
Touch 'n Go Storefront
The exterior of a Touch 'n Go store, identified as Lot L2.07, specializing in telecommunications equipment. The store features a prominent blue and silver "Touch 'n Go" logo above the entrance. To the left, a "SELF-SERVICE KIOSK" is visible behind glass. Inside, the store appears well-lit with displays of products and a service counter. A yellow promotional poster for "TAP & GO" with a price of RM2.99 is displayed near the entrance.
Queue Ticket Machine
A white QueueBee branded ticket machine with a touch screen interface. The screen displays options to take a queue ticket: (1) Purchase of Card, (2) Reload, (3) Local Order, (4) Enquiry/Others, and (5) RFID. The total wait times for each option are also displayed. To the left of the machine, a black metal stand holds a sign that is partially visible, reading "-SERVE OSK (S!)". A white bin with blue lining is situated at the base of the stand.
Self-Service Kiosk
A white self-service kiosk with a touchscreen interface and various slots for inserting cards, bank notes, and collecting change. The kiosk is labeled "SELF-SERVICE KIOSK" and "Touch 'n Go Kiosk". Instructions for use are provided in both English and Malay.
Enhanced TNG Card Advertisement
A sign advertises the Enhanced TNG Card, stating it is NFC enabled and will be restocked soon. It also shows a special edition Mission GreenPossible Enhanced Touch 'n Go Card priced at RM 25. A QR code is provided for more information.
Touch 'n Go Digital Service Center
Interior view of a Touch 'n Go Digital service center with numbered counters. A large illuminated logo of Touch 'n Go is visible on the blue wall. Malaysian flags are displayed at the counters.
Mall Storefronts
A view of several storefronts in a mall, including a Samsung store, a Touch 'n Go kiosk, and a Smart Chrono store selling accessories.
Touch 'n Go Store Display
A display counter with glass cases showcasing products, likely electronic devices or accessories. Behind the counter, a large illuminated sign displays the "Touch 'n Go" logo. Several promotional posters and signs are visible, including one advertising "Rewards with RFID" and another instructing customers to "Please Take a Number." The store appears to be modern and well-lit, with a blue wall and tiled flooring.
OPPO Store Interior
The interior of an OPPO store displays various smartphone models on white and wood-toned counters. Large promotional banners for the Reno6 Z 5G and Reno6 5G are visible, along with a display for the OPPO A95. A television screen on the wall shows colorful graphics. A person is seated at a counter in the background. Yellow and black caution tape is placed across the floor.
Mall Directory Kiosk
A digital directory kiosk displays a mall map for the 2nd floor, showing the location of "Touch 'N Go" and other stores. The kiosk also lists various floor levels from L6 down to LG. The mall's logo, "nu sentral", is visible at the bottom right. In the background, escalators and other shop fronts are visible.
Queue Ticket Machine
A white Queue Bee branded ticket machine with a touch screen interface. The screen displays options to take a queue ticket, including 'Purchase of Card', 'Reload', 'Local Order', 'Enquiry/Others', and 'RFID'. The current time is displayed as AM.
Touch 'n Go Kiosk
A Touch 'n Go self-service kiosk is shown, with a screen displaying system checking and options for reloading. The kiosk has slots for inserting credit cards and bank notes, and a dispenser for collecting receipts and change. A user guide is attached to the front of the kiosk. A blue banner with "SUPER PROTE" is visible to the right.
Touch 'n Go Kiosk
A Touch 'n Go self-service kiosk displaying a system checking screen. The kiosk has slots for inserting credit cards and bank notes, a keypad, and a receipt collector. Instructions for using the kiosk are provided in both English and Malay.
Self-Service Kiosk
A self-service kiosk with a touch screen displaying options for purchasing cards, reloading, local orders, inquiries, and RFID. A sign next to the kiosk indicates that TNGD eWallet and eMADANI services are not available at this location and directs customers to the customer service center.
Shopping Mall Interior
A view inside a shopping mall, showing various store fronts and a self-service kiosk. The main store visible has a large black sign with stylized lettering. To the left, a self-service kiosk for reloading Touch 'n Go cards is prominent. In the background, other shops like "LUCKY GEM" and "GIGETS PLUS" are visible. The floor is tiled and there are directional markings on the floor.
Touch 'n Go Service Counter
A brightly lit interior with a blue wall featuring a large, illuminated "Touch 'n Go" logo. In the foreground, a glass display case showcases brochures and cards. Behind a counter, several people are being served or waiting in line. Malaysian flags are visible on the counter. A yellow promotional banner is on the left side of the image.
Queue Display Screen
A digital screen displays queue numbers and corresponding counter numbers. The screen also shows an image of a mosque and the text "Touch N Go". Below the screen, a circular illuminated sign with the "Touch N Go" logo is visible on a white wall. A CCTV warning sign and a keypad are also present on the wall.
Touch 'n Go Digital Information
A yellow poster displays information for Touch 'n Go Digital (Ewallet) Careline and Customer Service Centre, including a phone number and address. A white paper next to it provides operating hours for the Touch 'n Go Service & Sales Centre and the TNG Bangsar South RFID Fitment Centre. A Malaysian flag and a Visa Tap to Pay sticker are visible at the bottom.
Enhanced TNG Card Display
A display case shows promotional materials for an Enhanced TNG Card. A large blue sign states "ENHANCED TNG CARD - NFC ENABLED CARD - WILL BE REPLENISHED SOON" with images of two cards and a QR code. Below, in the display case, are a blue card labeled "FUTURE READY" with a QR code and barcode, and a white card with instructions. A price tag reads "RFID TAG RM35.00". Another price tag reads "ENHANCED TNG CARD (NFC ENABLED) Price: RM 10.00". In the background, a person in a red shirt is visible.
Children on a ride in a toy store
Two young girls wearing masks are sitting in a kiddie ride shaped like a car. The ride is in a toy store, with shelves of toys and art supplies visible in the background. One girl is wearing a yellow sweater and the other is wearing a black hijab and a yellow sweater.
Mall Directory Map
A digital directory map displays the layout of the 2nd floor of a mall, showing various stores and amenities. The map is displayed on a large screen with a purple and white color scheme. Store names like Nitori, Eco-Plus, Original Classic, and My Gadgets are visible, along with their corresponding unit numbers. A list of mall levels, from LG to L6, is shown on the right side of the screen. The bottom of the screen displays the mall's logo, "nu sentral," and indicates "ON THIS LEVEL." In the background, glimpses of other stores and the mall's interior architecture are visible.
Mall Interior with Various Shops
A multi-level indoor shopping mall with various storefronts visible, including Samsung, Touch 'n Go, Häagen-Dazs, and Godiva. People are seen walking on elevated walkways and in the lower levels.
Touch 'n Go Service Center
A service counter with a prominent "Touch 'n Go" logo on a blue wall. There are promotional flyers on display, one advertising an RFID tag for RM29 and another with contact information and services. A Malaysian flag is visible, and customers are being served at the counter.
Promotional Display for Touch 'n Go RFID Cards
A promotional display featuring limited edition Transformers ONE Touch 'n Go RFID cards. The display includes a sign advertising a cashback rebate promo and showcases the collectible cards. Several people are visible in the background, suggesting a retail or service environment.
Godiva Chocolate Shop
A view inside a Godiva chocolate shop with a customer at the counter. There are various chocolate products displayed, including boxes of chocolates and soft-serve ice cream cones. A menu board is visible in the background, listing signature drinks, bakery items, and beverages. A sign promoting GrabMart is also present on the counter.
Touch 'n Go Digital (Ewallet) Information Poster
A yellow poster with information about Touch 'n Go Digital (Ewallet) Careline and Customer Service Centre. It features illustrations of people using smartphones and computers, a QR code for scanning, and contact details. The poster also displays the Touch 'n Go and eWallet logos.
Sports Apparel Store Interior
The interior of a brightly lit sports apparel store. Racks of athletic clothing, including t-shirts, jackets, and pants, are displayed throughout the store. Mannequins are dressed in athletic wear. Various sports brands like Adidas, Nike, Puma, Reebok, and Yonex are visible on the walls and signage. The floor is tiled and reflective. Signs indicate "ENTER" and "EXIT".
Watch Store Display
A well-lit interior view of a watch store with multiple display cases filled with watches. Prominent brand names like Seiko, Revelot, Casio, Armani Exchange, Fossil, Bonia, and Cerruti 1881 are visible on the wall behind the displays. The display cases showcase a variety of watches, with some featuring promotional images of models wearing the watches. Two employees are visible behind the counter.
Korean Restaurant in a Mall
A view of a mall interior showing several restaurants on different levels. In the foreground, a Korean restaurant with a large illuminated sign reading "SHIN JJAJANG • BUDAE JJIGAE" is visible. The restaurant displays images of its dishes on a large screen. To the left, another restaurant with circular signage that appears to read "DIN TAI FUNG" is also visible. Above these, on a higher level, signs for "Nando's" and "URBAN KOREAN" can be seen.
Touch 'n Go Digital E-Wallet Information
A yellow poster displays information for Touch 'n Go Digital (E-Wallet) Careline and Customer Service Centre. It includes a phone number, operating hours, and the address of the service centre in Kuala Lumpur, Malaysia. A QR code is also visible for scanning. Below the poster, a Malaysian flag is displayed.
Bento Box
A bento box with various food items including fried chicken, rice, kimchi, watermelon, mashed potatoes, and a side of soup.
Mall Interior with Shops and Escalators
A wide shot of the interior of a multi-level shopping mall. Several shops are visible on different floors, including 'Dado Korea' and a restaurant with a green sign. People are seen walking on the walkways and using escalators. The architecture features modern design with glass railings and a large, geometric ceiling structure.
Customer Service Area
An interior view of a customer service area with a counter, seating, and displays. A person is standing behind the counter, and several customers are seated on a bench along the wall. Decorative icons representing transportation, food, and leisure are mounted on the wall. Glass display cases in the foreground show merchandise.
Display Case with Collectible Cards and Accessories
A multi-sided glass display case with wooden trim showcases various items. In one section, collectible card packs with colorful packaging are displayed, one labeled "Dino World" and another with a fantasy theme. A price tag reads "RM10.00". In another section, a bright orange item, possibly a phone case or accessory, is displayed alongside what appear to be mobile phones or electronic devices. A price tag for this section reads "RM15.00". A Malaysian flag is prominently displayed on a stand in the center of the display. In the background, a self-service kiosk and seating area are visible.
Interior of a service center
The image shows the interior of a service center with a reception desk, seating area, and informational displays. A large graphic on the wall depicts various icons connected by lines, representing different services. A digital screen displays a queue number. The seating area has social distancing markers.
Touch 'n Go Digital (Ewallet) Careline Information
A yellow poster with information about the Touch 'n Go Digital (Ewallet) Careline and Customer Service Centre. It includes a phone number, operating hours, and address. There are also QR codes for scanning. Below the poster, Malaysian and American flags are visible, along with a Visa Tap to Pay stand.
Touch 'n Go Kiosk
A blue self-service kiosk for reloading Touch 'n Go cards. The screen displays instructions in Malay and English for card insertion and reloading. There are slots for inserting cards and cash, and a section for collecting receipts. A yellow promotional flyer is attached to the side of the kiosk, encouraging users to "Discover Malaysia with the cashless duo." The kiosk is labeled "InnoParadigm."