Watsons at Mid Valley Megamall is the health and beauty retail chain offering personal care, beauty, health, and wellness products. The store provides a comprehensive health and beauty shopping experience at one of Malaysia's busiest malls.
The product range covers skincare and cosmetics from international and local brands, personal care including hair care, body care, and oral care, health products including vitamins, supplements, and over-the-counter medicines, and lifestyle products including snacks, drinks, and household items. Watsons operates a loyalty programme and frequent promotions, including its popular Buy 1 Free 1 and member-only pricing. The Mid Valley outlet is a large-format store with the full product range. Staff provide product advice and beauty consultations. The store also offers pharmacy services with a qualified pharmacist for prescription dispensing and health advice. Watsons' combination of beauty and health in one store provides a convenient one-stop shop for personal care needs.
Items range from RM5 for personal care basics to RM200 for premium skincare. The store is busiest during weekends and promotional events. Watsons provides both mainstream and premium beauty brands, with its private label offering value alternatives. The loyalty programme provides significant savings for regular shoppers. The Mid Valley location benefits from the mall's massive foot traffic. The combination of beauty, health, and pharmacy under one roof makes Watsons a frequent-visit destination for personal care needs.
+60 3-2707 4271
Lot F-049 & 050, First Floor, Mid Valley Megamall, Mid Valley City, 58000 Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Floor G · Mid Valley Megamall
Operating Hours
Closed - Opens Tomorrow
Opens tomorrow at 10 am
Monday
10 am–10 pm
Tuesday
10 am–10 pm
Wednesday (Today)
10 am–10 pm
Thursday
10 am–10 pm
Friday
10 am–10 pm
Saturday
10 am–10 pm
Sunday
10 am–10 pm
Menu information is not available at this time.
Overall Rating
3.6/5
Based on 245 Google reviews
Negative Reviews
Yi Cheng Yeong
I was deeply disappointed by the appalling service (at self service kiosk) at this establishment. The staff member was extremely rude, and made me feel like an unwelcome burden. Their hostile attitude completely ruined the experience; it is rare to encounter such blatant disrespect in a service environment.
Positive Reviews
Chelsea Lew
Had such a great experience with pharmacist Riley today! He was super patient, friendly, and explained everything clearly. Really appreciate his kindness and professionalism — thank you for making my visit so pleasant! 🌟 …
Sahanah Kumar
Shoutout to Siti at Watsons! 🌸 She really took her time to help me choose the right products and gave such good consultation. Super friendly, patient and professional – honestly the best service I’ve ever gotten at any Watsons. I’ll definitely be coming back to this branch just because of her. 💯👏 …
Kevin Jackson
I’d like to share feedback regarding one of the cashiers, IZATU. I feel that the level of professionalism at the counter could be improved, particularly by focusing on serving customers efficiently rather than engaging in unrelated …
mahadave subramanian
Had such a nice experience with Siti Suriani! 💕 She was super helpful and friendly while helping me pick the right product for my hair. Really appreciated how she took the time to explain everything and made sure I got what suits me best. Thank you so much for the great service, Siti! 💇♀️✨ …
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Photo Gallery
Watsons Mid Valley Megamall
Watsons Pharmacy
The exterior of a Watsons pharmacy store. The store has a wide entrance with shelves of products visible inside. Signage for "Watsons" and "Pharmacy" is displayed above the entrance. Displays with "60%" discounts are placed near the entrance. The interior of the store features aisles stocked with health and beauty products, and a large illuminated "W" logo.
Watsons Storefront
A person holds a Watsons shopping bag in front of a Watsons store. The store has a prominent "Watsons" sign and a large neon "W" logo. Inside, shelves are stocked with products, and promotional displays are visible.
Watsons Storefront
The exterior of a Watsons store is visible in a shopping mall. The store has a bright, modern facade with the Watsons logo prominently displayed. Inside, shelves are stocked with various beauty and personal care products. Several customers and staff members are visible within the store. The surrounding mall area features wooden flooring, potted plants, and seating areas.
Watsons Storefront
The exterior of a Watsons store with its prominent blue and white signage. Several people are entering and exiting the store, some carrying shopping bags. Promotional signs advertising discounts of up to 50% and 40% are visible. The store interior, stocked with various products, is visible through the entrance.
Watsons
The exterior of a Watsons store with its prominent signage. Red lanterns are hung, suggesting a festive occasion. Inside, shelves are stocked with beauty products, and promotional displays are visible.
Watsons Storefront
The exterior of a Watsons store is visible, with the prominent "watsons" logo above the entrance. Inside, shelves are stocked with various products. Two young boys and a security guard are present. A cardboard cutout of a man in a lab coat stands near the entrance. Signs indicate "Health & Wellbeing" and "makeup studio."
Watsons Store Interior
The interior of a Watsons store, showing a cashier counter, self-checkout stations, and shelves stocked with various products. Promotional signs for discounts and special offers are visible, including "PWP 50% OFF" and "SAVE". The store features a "Sanitizer Range" and "Sweet Treats" display.
Self-checkout machine screen
A self-checkout machine screen displays a list of items purchased, including their prices and discounts. The screen also shows the customer's point balance and cash balance. Below the item list are several buttons for transaction management, such as 'Void Transaction', 'POS Report', 'Resume Printer', and 'Close SCO'. A numeric keypad is also visible for input. In the foreground, several personal care products are placed, including Dettol body wash, Vaseline lotion, and Sensodyne toothpaste.
Watsons Multi-Purpose Wipes Display
A shelf in a store displays several packages of Watsons Multi-Purpose Wipes. Above, digital screens show advertisements for Nivea Men, grooming products, and body spray. Other products are visible on shelves below the wipes.
Naturals by Watsons Olive Shampoo
A hand holds a dark green bottle of Naturals by Watsons Olive Shampoo. The label features green olives and text indicating it is certified organic olive from Italy and provides deep moisturizing for brittle hair. The bottle has a pump dispenser with a wooden-look accent. The background appears to be a tiled shower wall with water droplets.
Health and Wellbeing Pharmacy
A sign reads "Health & Wellbeing" above a pharmacy entrance. A promotional sign on an easel in front of the store advertises "Free RM200 Watsons Coupons". Shelves stocked with various products are visible inside the store.
Raw Sliced Meat Platter
A clear, textured glass plate holds several slices of raw, thinly sliced pink meat, seasoned with black pepper. The meat is arranged in a fanned pattern. A small garnish of green parsley and a purple and white edible flower sits on the right side of the plate, along with a slice of radish. A green leaf is placed beneath some of the meat slices. The background is dark and out of focus.
K-Beauty Store Display
A brightly lit K-beauty store display featuring shelves stocked with various skincare and makeup products. The display has a prominent pink and white color scheme, with a large, wavy mirror with pink neon trim in the center. Digital screens above the shelves show advertisements for beauty products. The overall impression is a modern and inviting retail environment focused on Korean beauty products.
Lip Gloss
A hand holds a clear tube of lip gloss with a brown-red shade. The tube has a white label that reads "Ifyrian's Beauty's MATTE LIPPIES FAVOURITE" and "2ml". The background is a dark, textured surface.
K-POP LAND Merchandise Display
A display of K-pop merchandise including albums, photo cards, keychains, and plush toys. A large illuminated sign above reads "K-POP LAND" with Korean text. Below the sign are framed photos of K-pop groups and individual members. Shelves are stocked with various merchandise, each with price tags. A poster on the right provides instructions on how to order online via QR code.
Freeman Face Masks
A shelf display of various Freeman face masks, including clay masks, gel masks, and peel-off masks, with different scents and ingredients like lemon, cactus, watermelon, avocado, dead sea minerals, and green tea. Promotional tags indicating 40% off are visible on some items.
Lip Gloss
A hand holds a clear tube of matte lip gloss. The label on the tube reads "Iyrian's Beauty's MATTE LIPPIES FAVOURITE" and indicates "2ml". The background is a dark, textured surface.
Watsons Store Counter
A view of a Watsons store counter with various products displayed. Shelves are stocked with candy bars, snacks, and other small items. Promotional signage is visible, including one that says "Dimensi Raya Paling Unik" and another offering "ONLINE SPECIAL 10%". A "PLEASE QUEUE HERE" sticker is on the floor.
Cosmetics Display
A display of pink and green skincare products, primarily from the brand "PINK BY PURE BEAUTY". The display features a large screen advertising "Bye Bye Pores" serum, along with shelves stocked with various cleansers, toners, and serums. Some products are highlighted with claims like "Visible Acne Improvement in 48hrs" and "Glowing Skin with Glutathione & Niacinamide". A hand gives a thumbs-up gesture in the foreground.
Aisle of Personal Care Products
Shelves stocked with various personal care items, including deodorants, lotions, and body washes. The products are arranged in rows on metal shelving units. The floor is tiled.
Matte Lippie Collection
A collection of six matte lippie products in clear bottles with clear caps. Each bottle has a label that reads "Ifyrian's Beauty's MATTE LIPPIES FAVOURITE" and indicates "2ml" volume. The lippies themselves are various shades of brown and pink.
Shampoo and Conditioner Display
A shelf display of Dove Botanical Selection shampoos and conditioners, along with Tresemme hair fall control conditioner. Several products have sale tags indicating 50% off and 2x points.
Johnson's Body Wash Display
A shelf display of Johnson's pH 5.5 nourishing body wash bottles. Several bottles are visible, some with "FREE 250ml" promotions. Red 10% off stickers are placed on some bottles, and electronic price tags are below. The shelf has green signage that reads "Make a WISER CHOICE. Choose SUSTAINABLE CHOICES."
Vitamins and Supplements on Sale
A shelf display of various 21st Century brand vitamins and supplements, including multivitamins, Vitamin C chewables, BCAA tablets, garlic supplements, and L-arginine. Several items are marked with "25% OFF" and "20% OFF" sale signs. Electronic shelf labels indicate "NEW STOCK IS ON IT'S WAY" and provide QR codes for online shopping.
Face Mask Sale
A sign displays "BEST BUY RM75.00 SALE" above boxes of Medicos 3 Ply Surgical Face Masks. The boxes show instructions for wearing the masks. Shelves stocked with various products are visible in the background.
Health and Beauty Products Aisle
An aisle in a retail store displaying various health and beauty products on shelves. Visible brands include Guardian, Revlon, Nature's Heart, and Ensure. Products include teas, supplements, and cosmetics.
People walking in a mall
A busy indoor shopping mall with multiple levels. People are seen walking along the corridors and escalators. Shops and restaurants are visible on different floors, with signage indicating "EAST ATRIUM" and "Madam Kwan's". The lighting is bright, typical of a commercial space.
Mall Interior with Shops and Dining Area
An interior view of a multi-level shopping mall. On the lower level, storefronts for Watsons and People's are visible, with shoppers walking around. The upper level features a dining area with tables and chairs, and a restaurant with signage that appears to say "Sushi Zanmai".
Woman Posing in a Mall
A young woman wearing a pink long-sleeved shirt and black pants, with a black hijab and glasses, smiles and holds up two fingers in a peace sign. She is standing in a mall, with various shop displays and signs visible in the background, including "Madam Kwan's", "Watsons", and "UNIQLO".
Watsons Storefront
A Watsons store is set up with a large pink archway and signage. The archway has the Watsons logo and promotional text indicating sales up to 50% off and a free RM10 gift with purchase. There are also signs for "Biggest Rewards" and "Welcome Gift Register Now." Below the Watsons setup, other store fronts are visible, including Poney and a store with a "10% Off" sign.
Aisle in a store with personal care products
This image shows an aisle in a store, likely a pharmacy or supermarket, stocked with a variety of personal care products. On the left, shelves are filled with items such as deodorants, body sprays, and other toiletries. A promotional poster for a "Personal Care Fair" with "Delightful Deals" is visible. In the center, a display rack holds bags of what appear to be laundry detergent sheets or similar cleaning products. To the right, shelves are lined with numerous bottles of shampoos, conditioners, body washes, and lotions. The floor is tiled and clean, with yellow and black hazard tape marking a section.
Toothpaste Display
A retail display shelf stocked with various brands of toothpaste, primarily Oral-B and Parodontax. The products are arranged in boxes, with some featuring "MEMBER SPECIALS" pricing.
Neon Wall Art in Cosmetics Store
A vibrant neon art installation featuring makeup-themed icons and the phrase "YOU'RE AWESOME" is displayed on a dark brick-patterned wall. The artwork includes neon representations of nail polish bottles, lipstick, mascara, a compact mirror, and a tube of cream. Below the main text, a hand forms a heart shape with its fingers, and the hashtag #watsonsmalaysia is visible. To the right, shelves stocked with various makeup products are displayed, suggesting the interior of a retail store.
Book Cover
A book titled "GROW" by Jim Stengel, with the subtitle "How Ideals Power Growth and Profit at the World's Greatest Companies." A sticker from "Book Xcess" shows the price RM 19.90. The book is wrapped in plastic and held by a hand. Other books are visible in the background.
Listerine Mouthwash Display
A shelf display of Listerine mouthwash bottles, featuring various flavors and promotions. The bottles are packaged in plastic wrap, with some displaying "40% OFF 2ND BOTTLE" and "30% OFF 2ND BOTTLE" stickers. Price tags are visible below the bottles, indicating discounts and prices such as RM 19.90, RM 9.90, RM 29.90, and RM 31.90.
K-Beauty Store Display
A display stand in a K-Beauty store featuring various skincare and cosmetic products. The stand has a pink and black design with a prominent "K-Beauty" sign at the top. Several shelves are stocked with packaged items, and a digital display showcases a product with oranges and the text "GALAC WHITENING". In the background, more shelves of makeup and beauty products are visible, along with digital advertisements.
Skincare Products on Shelves
A retail display featuring various skincare products, primarily from the brands QV and Cetaphil. The shelves are organized with bottles, tubes, and boxes of lotions, washes, and creams. Many products have price tags and promotional stickers indicating discounts like "15%" and "20% off". Some items are bundled as "Twin Packs".
Neon Signage in Cosmetics Store
A wall decorated with vibrant neon signs featuring makeup-related imagery and inspirational text. The signs include nail polish bottles, lipsticks, mascara, a compact mirror, and a tube of cream. A large heart shape encloses the text "YOU'RE AWESOME." Other neon elements include hashtags like "#watsonsmalaysia," the word "COOL," and hand gestures. To the right, shelves display a variety of makeup products.
Makeup Studio Entrance
View of the entrance to a makeup studio within a mall. The studio has a modern interior with displays of cosmetics and skincare products. Several customers are browsing or entering the store. Signage indicates "makeup studio" and "Skin Expert". Promotional posters and product displays are visible.
Brands Essence of Chicken Value Pack
A box of Brands Essence of Chicken, a value pack containing 18 bottles of 70g each. The packaging is predominantly green and yellow, featuring a silhouette of a person with outstretched arms within a droplet shape. It highlights that the product is high in protein and contains L-histidine. A price tag indicates a member special price of RM 92.90, with the non-member price being RM 93.90.
Watsons Receipt
A hand holds a Watsons receipt with a cartoon cat and a cityscape. The receipt shows the company name, registration number, and location at Mid Valley Megamall. The background shows shelves stocked with beauty products.
Mall Interior with Shops and Shoppers
An interior view of a multi-level shopping mall with escalators and various shops. People are seen walking, shopping, and using the escalators. Visible shops include 'MY DIAMOND', 'AEON', and 'Watsons'. A sign for 'Naturals by Watsons' is also visible. A shoe store displays shoes on shelves, and a sign indicates '40% OFF' and 'RM200 Cash Back'.
Watsons Raya Terunggul Promotion
A Watsons promotional poster for Raya Terunggul, featuring several Malaysian celebrities. The poster advertises a 50% off deal on all cosmetics on one side and a 60% discount on a second product.
Mall Interior with Shops and Shoppers
A view inside a shopping mall with various stores and people walking around. On the left, the AEON store is visible with a security guard at the entrance. Next to it is Watsons. Further down the mall, Olive Garden and Madam Kwan's restaurants can be seen. Several shoppers are browsing, sitting, or walking through the mall.
Mall Decoration
An overhead view of a mall's center court decorated for a festive occasion, likely Chinese New Year, with elaborate floral displays, lanterns, and decorative birdcages. People are seen walking around the decorated area and on the upper levels of the mall. The sign 'CENTRE COURT' is visible at the top.
Christmas Decorations Display
A festive display of Christmas decorations, including decorated Christmas trees, plush Santa figures, snowmen, reindeer, and gift boxes. The display is set up on tables covered with red sequined cloths, with a green carpeted floor. A woman is visible in the background, browsing the items.
Three women posing for a selfie
Three women are posing for a selfie in what appears to be a shopping mall. The woman in the foreground is wearing a white top with black embroidery. The woman to her left is wearing a black hijab and a black top, and is making a peace sign. The woman to the right is wearing a blue and white patterned top and is also making a peace sign. Behind them, there is a display with a sign that says "KAW KAW DEALS UP TO 50%". There is also a screen with the hashtag "#watsonstrending" and other promotional graphics.
Woman in Orange Top in Store
A woman wearing an orange top and a beige hijab poses in a store. She is holding a phone and making a peace sign with her fingers. Behind her, shelves are stocked with various products, and a "Self Checkout" sign is visible. Another woman in a pink hijab is in the background.
Makeup Store Interior
The interior of a brightly lit makeup store, featuring aisles stocked with various beauty products. Large digital screens display advertisements for brands like Rimmel, L'Oreal, and Silkygirl. Shelves are filled with cosmetics, skincare, and makeup tools. Promotional signage, including "50% SAVE" and "MAX OUT YOUR MAKEUP", is visible.
Skincare Products on Shelves
A retail display of various skincare products, primarily sunscreens, arranged on multiple shelves. Brands like ALLIE, ANESSA, Biore, and SUNPLAY are visible. Many products feature promotional tags indicating discounts such as "30% OFF" and "15% OFF". The shelves are well-stocked, showcasing a wide selection of lotions, creams, and sprays.