Hannah Paterson
5
Some reviews have said staff are rude, I wish I had the lady’s name who helped me, because she was amazing. Great place to get Korean skincare!
Rating Summary
3.1
75 Google reviews
5 44%
4 7%
3 3%
2 7%
1 40%
Reviews for Sasa
Showing 75 review samples from Google Maps.
qistina zulkarnain
2
PLEASE IMPROVE UR CASHIER SERVICE!! it was only me in the queue and the person infront of me, the female cashier was taking time for so long only to entertain one customer, even left the cashier empty to demonstrate the customer how to wear …
WH Sim
1
Went to this Sasa store at midvalley to redeem the RM20 voucher which is supposed to be valid until 23 March 2025, but the sales person rudely said the voucher redemption is already no longer valid since end of February 2025. My friend was …
Nava Krishnan
4
One of my beauty stores, beauty schools. This Sasa store is pretty much , like the rest in other shopping malls, offering beauty products. The known and unknown brands. Korean products are quite a thing as well. Customer service in this …
Yusra Abdulla
1
Staff here seem to exist only to chase customers away. Rude, dismissive, and completely unprofessional. After reading so many similar reviews, it’s clear management is fine with this behaviour. No respect for customers at all
Mohamad Zulhasif
1
Visited the store to purchase a few gifts, but the sales associate was not helpful and spoke in a condescending manner. The experience felt uncomfortable, especially when I was followed around despite already knowing what I intended to buy. …
TL 2 1 0 1 2 Khor Chloe
1
Mid Valley- Very bad customer service, no smiles, very bad talking tone, pushed us aside while we were searching for some makeup, walked past us without offering any help. Very rude when we enquire some information.
StarMochi
1
Unbelievable. For context, I'm ethically Chinese but was raised in the UK, so don't speak Mandarin (though I can understand it just fine if spoken to me). When I walked in, a staff member came up to me and asked me what I was looking for in Mandarin. I replied in English that I was just taking a look around. After that, she followed me EVERYWHERE! I would be on one side of the shop, she would be there practically breathing down my neck. I'd get uncomfortable and go to the other side of the shop, and not a few seconds later, she would follow me all the way there and then tell me about any tester I tried as if I wasn't capable of reading the packaging. MA'AM, I'M NOT A THIEF NOR AM I ILLITERATE. Telling consumers about products they seem interested, in itself, is forgivable; after all, staff are probably pushed by their boss to sell products. But also when they're tailing you as if you walked in wearing a black domino mask, striped shirt, flat cap, and holding a sack of purloined goods from other shops. I just got so uncomfortable that I left and went to the Japanese skincare shop next door where the staff didn't bother me and let me peacefully browse around. I feel kind of bad for leaving a bad review, because none of the other Sasa employees stalked me, they seemed mildly polite, and the actions of one of their colleagues isn't their fault. But management, if you're reading this, please tell them not to stalk customers. I'm never going back.
Angelina Mary Anthony
5
Visited the shop after reading the comments — and honestly, I think most of them were wrong! The staff were super helpful and offered great service while I was choosing a perfume. They even suggested a different brand that was on sale. …
Haruna
5
The staff Aireen is very friendly and helpful. She is able to provide professional suggestion on skincare product that suit my mother and my skin concern .Thank you so much!