51 Google reviews
Share your experience at Van Cleef & Arpels (Kuala Lumpur - Pavilion) with other customers.
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Amy Tan
My husband and I had an exceptional first experience at Van Cleef & Arpels. From the moment we arrived, our sales associate, Vino, provided impeccable service and made us feel truly welcomed. We were offered refreshments and chocolates, …
Bianca
Regina was incredibly warm and welcoming, and I was really impressed with the level of service she provided at Van Cleef. She took her time to explain everything clearly, answered all my questions with patience, and made the whole …
Anelia B.
I had a wonderful experience of purchasing wedding rings for my brother at this store. Highly qualified staff and great variety of beautiful jewellery in stock . Despite last minute request for the size of the rings , Mr. Catz Hakim managed …
Seri S
My first time here. I was turned away bcoz during weekend will need an appointment setup via whatsapp to get in. Staff gave me a card and told me waiting time is such n such. I came back later was attended by the best staffs there. I took a …
Joey Chee
Carlos first attended to me when i came in as i was keen in the hammered gold bracelet which had to be pre-ordered. He kindly advised me not to as i was not based in MYS and had to collect the item within 30 days when it arrived. He chased …
Nur I
Had a lovely experience here being assisted by the SA named Ms Lynn. It is my first vca piece and she gave an excellent service, providing me with all the insights i need to know about the Vintage alhambra pendant. & she was super polite …
Hayyan Jaafar
We had a wonderful experience with Catz when we picked out a beautiful Alhambra bracelet for our wedding. Helpful & such a great ambassador to Van Cleef & Arpels, sharing with us the rich history and heritage of the brand. Truly a wonderful shopping experience.
Why Why
Attended by a young tall Chinese guy, forgot what’s his name because he didn’t offer his name-card. Non stop rolling his eyes while attending us. Me and my friend both interested in buying alhambra necklaces. I thought I’m the only person …
Clare Hee
I had a pleasant experience at Van Cleef last week. There was a queue when I arrived at the store but a guy from the store came out occasionally to update us on the queue times and I thought that was helpful. …
Sara Ho
A returning customer here, but the SAs that were serving me and my parents were extremely unwelcoming and rude. They talked to my parents in a passive aggressive manner as if they are talking down / looking down on them. This behaviour is …